Platform
Partners
For who
Resources
About us
Customer Solutions Consultant | Paybix
Hung up on customer service experience and ready for a new challenge? Do you want to join a thriving startup that is revolutionizing the international payroll industry? If so, take a look at this exciting opportunity!
Your challenge at Paybix
About Paybix
Paybix is an HR Tech company that is revolutionizing the international payroll industry. We have developed an award-winning, integrated SaaS platform for Core HR, Payroll and Time Management. Our customers are multinational enterprises who are looking to streamline their global payroll operations and reduce complexity.
Recognized by industry analysts as a product challenger and innovator, Paybix is on a mission to become the global reference for international payroll solutions. In partnership with local payroll providers, we offer an end-to-end payroll solution in 132 countries.
The Role
As a Customer Solutions Consultant, you will play a crucial role in ensuring a seamless onboarding and ongoing support for our multinational clients. Reporting to the COO, you will:
- Collaborate closely with the sales team to facilitate a smooth onboarding process for new customers
- Oversee the configuration and setup of the Epix platform to meet the unique requirements of each client
- To ensure a smooth onboarding, coordinate with local payroll partners to ensure timely and accurate payroll processing
- Serve as the primary point of contact for customers, addressing issues and queries in a timely manner
- Contribute to the continuous improvement of Epix by providing feedback on integrations and testing new developments
- Develop user documentation and deliver training sessions to customers and resellers
- Participate in webinars and presentations to showcase the Epix platform to prospects and clients.
Our expectations
Your Profile
- Minimum 5 years of experience in a customer facing Payroll or HR consultant and/or implementation role
- Strong analytical and problem-solving skills with the ability to think conceptually
- Excellent communication and presentation skills, with the ability to explain complex information in a clear and engaging manner
- Proficient in English (CEFR level C2) and comfortable interacting with global stakeholders
- Highly organized with a keen eye for detail and a strong quality focus
- Proactive, optimistic, and thrives in a collaborative, fast-paced environment.
If you are hung up on customer service experience, then we encourage you to apply for this role. Join our forward-looking team and make a real difference in the lives of our multinational clients.
Why should you join us?
You will join an ambitious start-up ready to conquer the world. At this point in time, we are the only company that offers a single tool to small & midsize multi-country employers to manage global payroll, from data input to analytics. To grow further, we strongly believe in the saying teamwork makes the dream work. Our entire team highly values open feedback, accountability and professionalism.
We offer you an attractive salary combined with very interesting fringe benefits (company car, meal vouchers, hospitalisation, BYOD allowance, etc.). Furthermore, we highly value continuous training and you get the opportunity to work several days from anywhere you want to optimise your work-life balance.
Because we are building an integrated SaaS Core HR platform in Azure with the latest Microsoft technologies, the PayBIX development environment is state of the art, which I love as a developer. As I am building a new house, I also appreciate having some flexibility: I am allowed to take some last-minute personal time off. I can communicate very openly with my manager and my team members to discuss these kinds of topics and we always find a solution. It is simply great to work with such an experienced team in Payroll and I learn new things every day!
Glenn Vissers
Developer
Ready for a new adventure?
Not the job you’re looking for?
We definitely have another challenge for you. Take a look at our vacancies.
Paybix is your payroll brokerage and integration expert. We offer a unified payroll for legal entities with up to 500 employees per country. Allowing you to fully focus on your core business.